Shipping Policy

Thank you for shopping with Spookiva!

Free Shipping
We offer free tracked shipping on every order, with no minimum purchase.

Processing Time
Orders are processed and dispatched within 1–3 business days of purchase. Orders placed on weekends or public holidays are processed the next business day.

Delivery Time
After your order ships, delivery usually takes 7–15 business days. From the day you order to the day it arrives, allow about 8–18 business days in total. Delivery times can vary depending on your location, and some remote areas may take longer than the estimate. A longer delivery time does not by itself qualify an order for a refund.

Ordering for Halloween
If you want your order before October 31, please order as early as you can. Orders placed close to Halloween may arrive after the holiday.

Order Tracking
When your order ships, we’ll email you a confirmation with a tracking link. Tracking information can take up to 48 hours to update after dispatch. You can also check your order status on our Track Your Order page.

Possible Delays
We always aim to meet our delivery estimates. Delays can still happen because of high order volumes, carrier delays, severe weather, customs inspections (for international orders), public holidays and other transport issues outside our control.

Shipping Address
Please check that your shipping address is correct before you place your order. We are not responsible for orders that are delayed, lost or delivered to the wrong address because of an incorrect address given at checkout. If you spot a mistake, email us right away. We can update the address if the order hasn’t shipped yet.

Damaged or Lost Packages
If your package arrives damaged, or hasn’t arrived within 7 days after the estimated delivery date, contact us. Include your order number, photos of the damage (if any) and a short description of the problem. We’ll arrange a replacement or refund.

International Orders
International delivery times can vary with your country’s customs process and local postal service. Any customs duties, taxes or import fees are the customer’s responsibility unless we say otherwise.

Questions?
For any shipping questions, email us at support@spookiva.com. We reply within 24 hours, Monday to Friday.